Trust & Safety
Trust isn't declared — it's earned through consistent actions. Here's every layer of protection FAIT puts between you and a bad experience.
Verified Pros
License checked. Insurance confirmed. Background screened. Every trade partner, before booking one.
Secure Payments
Payments processed via Stripe (PCI-DSS Level 1). FAIT never stores your card number.
Satisfaction Guarantee
Not happy with the work? Contact us within 48 hours. We'll make it right.
How We Vet Every Trade Partner
No trade partner goes live on FAIT until a human member of our team has reviewed and approved their application. Automated checks alone aren't enough — we verify every claim directly.
- Application submitted with license number, insurance, and ID
- License verified directly with the issuing state board
- Insurance certificate reviewed and confirmed active
- Criminal background check via third-party provider
- FAIT team manual review and approval
Approval isn't permanent. If a license lapses, insurance expires, or a trade partner receives credible complaints, their account is reviewed and may be suspended immediately pending investigation.
What Happens When Something Goes Wrong
Reach out via the contact page or live chat within 48 hours of service completion.
A FAIT team member reviews the booking, photos, and communications with both parties.
We facilitate re-service, partial refund, or full refund depending on the outcome.
Your Data is Safe
All data is encrypted in transit (TLS 1.3) and at rest. We use Supabase with row-level security, meaning your data is only accessible to you and authorized FAIT systems. We do not sell your personal information to third parties. Read our full Privacy Policy.
Have a trust or safety concern?
Our team reviews every report. Don't hesitate to reach out.
Contact Support