Question 1

What is FAIT?

Accepted Answer

FAIT is a fixed-price home services platform for Colorado homeowners. We hand-select, background-check, and insure every free agent on our platform so you always know exactly what you will pay before you book.

Question 2

What does FAIT stand for?

Accepted Answer

FAIT stands for the values we bring to home services: fairness, accountability, integrity, and transparency. Every decision we make is guided by these principles.

Question 3

Where does FAIT operate?

Accepted Answer

FAIT currently operates throughout Colorado. We are expanding to additional states in the future. Free agents serve specific zip codes within Colorado, so coverage varies by trade and location.

Question 4

Who founded FAIT?

Accepted Answer

FAIT was co-founded by Ray Kinne and Kelli Trainer. They built FAIT after experiencing firsthand the frustration of vague quotes, no-shows, and surprise invoices in the home services industry.

Question 5

Is FAIT free to use for homeowners?

Accepted Answer

Yes. There is no subscription or membership fee for homeowners. You only pay for the services you book, and the price is always shown upfront before you commit.

Question 6

How does booking a service work?

Accepted Answer

Browse our services catalog, pick what you need, and see the exact price. Choose a date at least 48 hours in advance, and we assign a vetted free agent in your area. The free agent completes the work at the price you booked, and you pay securely through FAIT.

Question 7

Do I need to get an estimate or site visit first?

Accepted Answer

No. Every FAIT service is scoped and priced upfront. You see the exact cost before you book. There are no site visits, no estimates, and no surprise invoices.

Question 8

How far in advance do I need to book?

Accepted Answer

Bookings require at least 48 hours advance notice. This gives us time to assign the best available free agent in your area and allows the free agent to prepare for the job.

Question 9

How does FAIT assign a free agent to my job?

Accepted Answer

Our matching engine considers the free agent's trade specialty, service area zip codes, availability, and performance history. We assign the best-fit free agent who is licensed, insured, and background-checked for your specific job.

Question 10

Can I choose which free agent does my job?

Accepted Answer

You can browse our free agent directory and book directly through a specific free agent's profile. Otherwise, FAIT automatically matches you with the best available agent for your area and trade.

Question 11

What happens after I book a service?

Accepted Answer

You receive a confirmation with your assigned free agent's name and details. The free agent arrives at the scheduled time, completes the work, and payment is processed securely through FAIT at the price you were quoted.

Question 12

Why does FAIT use fixed pricing?

Accepted Answer

According to industry research, 74% of homeowners report being surprised by unexpected costs after hiring a service professional. Fixed pricing eliminates that risk. You know exactly what you will pay before a single appointment is booked.

Question 13

How are FAIT prices determined?

Accepted Answer

Prices are based on the specific scope of each service, using national and local job-cost data. Each service is clearly defined so there are no ambiguities about what is included.

Question 14

Are there any hidden fees?

Accepted Answer

No. The price you see on the services page is the price you pay. There are no service fees, trip charges, or surprise add-ons.

Question 15

How do I pay for services?

Accepted Answer

All payments are processed securely through Stripe. You can pay with any major credit or debit card. Payment is captured after the job is completed.

Question 16

What is the cancellation and refund policy?

Accepted Answer

If you cancel more than 48 hours before your appointment, you receive a full refund. Cancellations between 24 and 48 hours receive a 50% refund. Cancellations less than 24 hours before the appointment are not eligible for a refund.

Question 17

Can I reschedule a booking?

Accepted Answer

Yes. You can reschedule a pending or confirmed booking through your dashboard. The same 48-hour advance notice requirement applies to the new date.

Question 18

What if the job takes longer than expected?

Accepted Answer

Your price is locked in regardless of how long the job takes. The fixed price covers the defined scope of work. If additional work is needed beyond the original scope, your free agent will discuss it with you before proceeding.

Question 19

What types of services does FAIT offer?

Accepted Answer

FAIT offers fixed-price services across multiple trades including electrical, plumbing, garage door repair, drywall, painting, HVAC, general installation, landscaping, roofing, and flooring. Our catalog grows as we onboard new free agents.

Question 20

What is Property Onboarding?

Accepted Answer

Property Onboarding is a comprehensive 3D Matterport walkthrough of your home. It creates a permanent digital record tagging every system, appliance, and fixture with serial numbers, model info, paint colors, and warranty documents.

Question 21

What is the Home Health Score?

Accepted Answer

The Home Health Score is a tool that gives you a snapshot of your property's overall maintenance state. It uses data from your Property Onboarding and service history to identify potential issues before they become expensive problems.

Question 22

What is FAIT Chat?

Accepted Answer

FAIT Chat is an AI assistant built into the platform. Describe what is broken or what you need done, and it scopes the work, matches it to the right service, and shows you a price instantly based on your home's actual data.

Question 23

Can I see all available services before signing up?

Accepted Answer

Yes. The services catalog at itsfait.com/services is publicly accessible. You can browse all available services and prices without creating an account.

Question 24

What if the service I need is not listed?

Accepted Answer

Use FAIT Chat to describe what you need. Our AI assistant can help scope custom work. You can also contact our support team and we will work to connect you with the right free agent.

Question 25

Does FAIT handle emergency repairs?

Accepted Answer

FAIT requires a minimum 48-hour booking lead time, so we are not suited for emergency same-day repairs. For emergencies, we recommend contacting a local emergency service provider and then booking follow-up work through FAIT.

Question 26

What is a FAIT Free Agent?

Accepted Answer

A FAIT Free Agent is an independent home service professional who has been hand-selected, background-checked, licensed, and insured. They operate on the FAIT platform with fixed pricing and direct client matching.

Question 27

How does FAIT vet its free agents?

Accepted Answer

Every free agent goes through a multi-step vetting process: license verification, insurance confirmation, background check, and a human review by the FAIT team. Only professionals who pass every step are approved to join the platform.

Question 28

How many free agents serve each area?

Accepted Answer

FAIT limits membership to 3 free agents per trade per zip code. This exclusivity ensures quality and gives each free agent enough work to stay committed to the platform.

Question 29

Is free agent membership open to everyone?

Accepted Answer

No. Free Agent Membership is by invite only. We carefully select professionals who meet our vetting standards. You can apply at itsfait.com/register, but approval is not guaranteed.

Question 30

How do I become a FAIT Free Agent?

Accepted Answer

Create an account at itsfait.com/register with your name, email, and password. After confirming your email and signing in, you will be guided through completing your business profile including your trade, service area, and pricing.

Question 31

What does it cost to be a Free Agent on FAIT?

Accepted Answer

Free agents set their own service pricing. FAIT takes a platform fee from completed jobs. There are no upfront costs to apply or maintain your listing.

Question 32

Can free agents set their own prices?

Accepted Answer

Yes. Free agents create their own pricebook with service descriptions and prices. These prices appear on the public services catalog and free agent listing pages.

Question 33

How do free agents get paid?

Accepted Answer

Payments are processed through Stripe Connect. After a job is completed and verified, the free agent receives their payout directly to their connected bank account.

Question 34

Can I offer discounts as a free agent?

Accepted Answer

Yes. Free agents can set a FAIT-specific discount and additional promotional offers that display on their public listing. This is optional and fully controlled by the free agent.

Question 35

Are all FAIT free agents background-checked?

Accepted Answer

Yes. Every free agent on the platform undergoes a background check before being approved. This is a non-negotiable requirement for FAIT approval.

Question 36

Are FAIT free agents insured?

Accepted Answer

Yes. All approved free agents must carry active insurance. FAIT verifies insurance status during the vetting process and monitors it on an ongoing basis.

Question 37

Are FAIT free agents licensed?

Accepted Answer

Yes. License verification is part of our vetting process. For trades that require state or local licensing, we confirm the free agent holds valid credentials before approval.

Question 38

What does FAIT Approved mean?

Accepted Answer

FAIT Approved means the free agent has passed our full vetting process: background check, license verification, insurance confirmation, and human review. Only FAIT Approved agents appear in search results and can receive job assignments.

Question 39

What if I have a problem with the work?

Accepted Answer

Contact FAIT support through the platform. We mediate disputes between clients and free agents. If the work does not meet the agreed scope, we work to resolve the issue including coordinating a return visit or processing a refund.

Question 40

How does FAIT protect my personal information?

Accepted Answer

Your data is stored securely and only shared with your assigned free agent when a booking is confirmed. We use industry-standard encryption for all data in transit and at rest. Payments are handled by Stripe, a PCI-compliant payment processor.

Question 41

How do I create a FAIT account?

Accepted Answer

Visit itsfait.com/signup to create a homeowner account with your name, email, phone, and address. You can also sign in with Google for faster registration.

Question 42

What can I do from my dashboard?

Accepted Answer

Your dashboard lets you manage your profile, view and manage bookings, track service tickets, manage properties, view billing history, and access your Home Health Score and saved estimates.

Question 43

Can I have both a client and free agent account?

Accepted Answer

Yes. If you are both a homeowner and a service professional, you can add Free Agent status to your existing client account. You can switch between client and free agent views from the navigation bar at any time.

Question 44

How do I reset my password?

Accepted Answer

Click "Forgot your password?" on the sign-in page. Enter your email address and we will send you a password reset link. The link expires after a set time for security.

Question 45

Can I delete my account?

Accepted Answer

Yes. Contact FAIT support to request account deletion. All your personal data and associated records will be permanently removed from our systems.

Question 46

What is a Home Record?

Accepted Answer

A Home Record is a permanent digital repository of your home created from a 3D Matterport scan. It tags every system, appliance, and fixture with details like serial numbers, model info, paint colors, and linked warranty documents.

Question 47

How does Property Onboarding work?

Accepted Answer

A FAIT technician visits your home and uses Matterport technology to create a complete 3D walkthrough. The property onboarding captures every room and is tagged with detailed information about your home's systems and fixtures.

Question 48

Is my Home Record data secure?

Accepted Answer

Yes. Your Home Record data is stored on secure servers and is only accessible to you and to free agents you have booked through the platform. We do not share your data with third parties.

Question 49

Can I access my Home Record after moving?

Accepted Answer

Yes. Your Home Record remains in your account and can be transferred to a new owner if you sell your home. It serves as a valuable asset for future owners and can support your home's resale value.

Question 50

Does FAIT use AI?

Accepted Answer

Yes. FAIT Chat uses AI to help homeowners describe their needs, scope work, and get instant price estimates. The AI is grounded in your home's actual data from the Home Record, so estimates are specific to your property.

Question 51

How do I contact FAIT support?

Accepted Answer

You can reach us through the contact form at itsfait.com/contact, by emailing admin@itsfait.com, or by calling 720-926-7341. Our support team is available to help with any questions or issues.

Question 52

What are FAIT's support hours?

Accepted Answer

Our support team is available Monday through Friday, 9 AM to 6 PM Mountain Time. For urgent issues outside of business hours, you can submit a request through the contact form and we will respond on the next business day.

Frequently Asked Questions

General

How It Works

Pricing & Payments

Services

Free Agents

Trust & Safety

Account & Dashboard

Home Record & Technology

Support

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